Job Description
Omni San Diego Hotel at the Ballpark With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.
Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballpark's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel at the Ballpark may be your perfect match.
Overview:
The Bellperson role is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.
Responsibilities:
- Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
- Use friendly and appropriate expressions when engaging guests.
- Supervising the bell staff and ensure they perform their duties efficiently.
- Assist in making reservations for restaurants and limousines for our guests.
- Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
- Ensure that the bell storage closet is maintained, clean and tidy.
- Follow-up with guest complaints to ensure that any problems are resolved.
- Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
- Utilize bell carts effectively and with caution.
- Ensure Lobby Presence when on shift.
- Direct guests to the Front Desk or meeting rooms.
- Call taxis and/or shuttle for guests as needed.
- Assist, retrieve, and load luggage for guests.
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
- Engage in conversation with as many guests as possible.
- Aid guests in locating other areas of the hotel (walk them to destination if possible).
- Train new bell staff members on the proper procedures and protocols of the hotel.
- Maintain daily bell log for all arrivals and departures.
- Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts.
Qualifications:
- Previous luxury hotel experience is required.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
- Knowledge of the surrounding area and all of its attractions.
- Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
- Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
- Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
- Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
- Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
- Must have the ability to report to work on time and when scheduled.
- Must have the ability to stand and/or walk for extended periods of time.
- Must meet standards of appearance and maintain a high level of personal hygiene at all time.
- Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Job Tags
Flexible hours, Shift work, Night shift