Customer Success Manager - Ecommerce
Compensation: Up to $115K base | $145K OTE
Location: NYC - 4 days onsite
About the Role
Our client, an ecommerce technology company, is hiring a Senior Customer Success Manager with a strong ecommerce background to retain and grow relationships with brands generating $25M–$100M in annual Gross Merchandise Value (GMV), particularly across fashion, apparel, and jewelry.
You’ll combine strategic account ownership with hands-on technical support, building senior-level relationships, managing renewals, and identifying expansion opportunities. Experience working directly for an ecommerce or DTC brand is highly valued.
What You’ll Bring
What You’ll Be Doing
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